Refund Policy

At Medlud, we aim to provide high-quality services. This policy outlines when refunds may apply.

1. Eligibility for Refunds

Refunds may be considered if:

A payment was made in error
A service was not delivered due to a system failure
Duplicate charges occurred

2. Non-Refundable Services

Completed consultations
Services already rendered by healthcare professionals
Subscription periods already used

3. Request Process

To request a refund:

Contact us within 7 days of the transaction
Provide proof of payment and reason for request

4. Processing Time

Approved refunds will be processed within 7–14 business days.

5. Payment Method

Refunds will be issued using the original payment method where possible.