Common Questions
Frequently Asked Questions
Everything you need to know about navigating the Medlud ecosystem.
Medlud is an intelligent healthcare platform designed to make medical care accessible to everyone. We combine AI-driven health guidance with direct access to licensed medical professionals, ensuring you get the right care at the right time.
Once you sign up, you can book a consultation directly from your dashboard. You can choose from specialized chat sessions, voice calls, or video consultations depending on your preference and the nature of your concern.
Yes, security is our top priority. We use industry-standard encryption to protect all your health records and personal data. Your information is only accessible to you and the medical professionals you choose to consult with.
Consultation fees vary depending on the type of specialist you are seeing. You can view all pricing transparently before booking, and payments can be made easily using your Medlud wallet.
Medlud is excellent for guidance, follow-ups, and non-emergency consultations. However, in cases of life-threatening emergencies, we strongly advise you to visit the nearest physical hospital immediately.
Yes, our doctors can issue laboratory requests through the platform which you can take to any of our partner labs or a lab near you. Results can then be uploaded back to your profile for your doctor to review.
Still have questions?
Our team is here to help you get the most out of Medlud.
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